French Customer Support for Jewelry company - Remote In Athens

Mercier Consultancy MD is delighted to offer an exciting opportunity for a French Customer Support Representative for a prestigious Jewelry Company, with the flexibility of working remotely from Athens, Greece. This role is perfect for individuals who possess a passion for luxury products and exceptional customer service. You will play a key role in supporting French-speaking clients, ensuring they receive superior assistance and guidance regarding their jewelry inquiries.Key ResponsibilitiesProvide dedicated customer support to French-speaking clients through various channels including phone, email, and chatAssist customers with inquiries related to jewelry products, orders, and company policiesResolve customer issues and complaints efficiently to maintain high levels of satisfactionAccurately document customer interactions and feedback in our CRM systemCollaborate closely with the sales and product teams to ensure exceptional service deliveryStay informed about the latest jewelry trends, collections, and industry developmentsRequirementsFluency in French (both written and spoken) is essential; knowledge of English is a plusExperience in customer service or retail, particularly in the luxury goods sector, is advantageousStrong communication and interpersonal skills with a focus on building customer relationshipsExcellent problem-solving abilities and a proactive attitudeFamiliarity with customer service software and CRM tools is a plusAbility to work independently while collaborating effectively with a remote teamA genuine interest in jewelry and luxury productsBenefitsCompetitive Monthly SalaryFully Paid Relocation Package2 Extra Salaries Per YearFully Paid TrainingHealth InsuranceAnd Much More..