French customer support

Company Description RAYA Customer Experience (RAYA CX) delivers next-generation business process outsourcing (BPO) and customer experience management services across a wide range of industries. Since 2001, RAYA CX has partnered with Fortune 1000 companies in North America, Europe, the Middle East, and Africa to provide customer service, technical support, and global services. With access to skilled labor markets, RAYA CX offers integrated solutions powered by advanced technology, innovative strategies, and a commitment to continuous improvement. Role Description This is a full-time, on-site role for a French Customer Support Representative, based in Qesm 1st 6 October. Responsibilities include providing outstanding customer support, resolving inquiries effectively, ensuring customer satisfaction, and offering technical support as needed. You will also analyze customer issues and provide appropriate solutions while maintaining a positive and professional demeanor in all interactions. Qualifications Strong Customer Support and Customer Satisfaction skills with experience in delivering excellent serviceExcellent Interpersonal and Communication Skills to engage with customers professionally and empatheticallyBasic Technical Support skills to resolve customer issues and guide them through technical resolutionsAnalytical and Problem-Solving Skills for identifying and resolving customer concerns efficientlyProficiency in French and English, both written and verbalAbility to work effectively in an on-site, team-oriented environmentPrevious customer service or technical support experience is a plus