French-speaking Customer Advisor - Remote in Portugal

Workster is partnering with a global customer experience leader to find dedicated and customer-focused individuals to join their support team in Lisbon or remotely. You will be working for a world-renowned home appliance brand that places consumer insights and product innovation at the heart of its development process. This is an exciting opportunity to help customers while contributing to the improvement of everyday life through smarter home technology.Your RoleDeliver accurate, polite, and professional support via phone, email, or chatAssist customers from the French market with their queries regarding household appliancesProvide tailored solutions and clear information based on internal processes and quality standardsIdentify sales opportunities when appropriate, ensuring alignment with customer needsMaintain high service levels by following Quality Guidelines and KPIsCollaborate with team members to drive ongoing improvements in customer experience and satisfactionWork in rotational shifts between 07:00 and 17:00, from Monday to Saturday(Days off: Sunday and one additional rotating day)Your QualificationsFluency in French (C1/C2) and English (B2 or above)Previous experience in customer service or a similar role is preferredStrong communication skills and customer empathyAbility to adapt to different types of customers and resolve issues efficientlyMotivation to learn and grow in a fast-paced and dynamic environmentTeam spirit and a proactive, solutions-oriented mindsetThe OfferOpportunity to work for an innovative and globally recognized brandChance to work remotely from anywhere in Portugal or on-site in LisbonCompetitive salary plus relocation package including accommodation if you move to LisbonA supportive and multicultural work environment with ongoing trainingClear career progression path and performance-driven recognitionStructured onboarding to help you succeed from day one