French Speaking Customer Service For Booking.com - Remote In Greece

Mercier Consultancy MD is thrilled to announce a position for French Speaking Customer Service Representatives for Booking.com, within a remote work setting based in Greece. This role is perfect for individuals who are enthusiastic about travel and hospitality and are committed to providing exceptional customer support. As a customer service representative, you will assist clients in French, helping them with their booking inquiries, modifications, and any issues they may encounter.Key ResponsibilitiesHandle customer inquiries related to bookings, cancellations, and modifications via phone, email, and live chat in FrenchProvide customers with information about accommodation options, pricing, and availabilityAssist customers in navigating the Booking.com platform and resolving any technical issuesResolve customer complaints and inquiries effectively, ensuring a positive experienceDocument customer interactions and maintain accurate records in the CRM systemCollaborate with internal teams to enhance service quality and address customer needsKeep up-to-date with company policies, promotions, and travel industry trends to deliver accurate informationRequirementsFluency in French (both written and spoken) is essential; knowledge of English and Greek is advantageousPrevious experience in customer service, particularly in the travel or hospitality industry, is preferredStrong communication skills and a customer-oriented attitudeAbility to solve problems quickly and effectively, maintaining a calm and friendly demeanorProficiency in using customer service software and CRM systemsAbility to work independently in a remote setting while managing time effectivelyWillingness to work flexible hours, including evenings and weekends as neededBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..