French-speaking Customer Service Representative

Are you passionate about delivering exceptional customer experiences and making someone's day better with every interaction? Join our multicultural team as a Customer Service Representative for an exciting seasonal project supporting a global holiday brand! About Us Support Services Group (SSG) is a multinational leader in customer experience solutions, with over 20 years in the service industry and 25+ customer service centers worldwide. We work with partners from industries such as retail, automotive, insurance, energy, banking, entertainment, and more. At SSG, we believe outstanding service is the key to long-lasting client relationships. We're driven by teamwork, innovation, and putting the customer first. Our mission? To exceed expectations every step of the way. The Role As a French-speaking Customer Service Representative, you will represent the world’s leading retailer of Christmas-themed holiday decorations. You’ll assist customers via phone, email, and chat, solving problems and creating smooth, positive experiences. 🗓 Project duration: 10th of November 2025 – 31st of January 2026 🎄 Seasonal demand peaks before and during the holiday season — your role will help bring the magic to life. Key Responsibilities Handle customer inquiries through phone, email, and chat professionally and empathetically Guide customers with product and service info and offer soft upselling of holiday items Resolve concerns promptly, ensuring satisfaction Process orders, update records, and escalate complex cases when necessary Accurately log all interactions in our internal systems Work collaboratively with internal teams to ensure smooth service delivery Continuously expand your product knowledge and stay informed on internal policies  What You Bring Fluent French (C1) and conversational English (B2) Strong communication skills — you’re clear, kind, and solution-oriented Problem-solver — confident handling inquiries and thinking on your feet Detail-oriented and organized — you manage multiple tasks efficiently For non-Hungarian citizens: valid Work visa, Student visa, or Residence permit is required Previous customer service experience is an advantage, but not essential — we value a proactive mindset and willingness to learn  Why You’ll Love Working With Us Company Culture Experienced and supportive leadership team Fun company events and team-building activities Attractive Compensation Competitive base salary + monthly project bonus Shift allowances for evenings and weekends Cafeteria benefits from your first day Flexible Work Options Work 100% from home Or join us in our modern Budapest office (13th district) — your choice Training & Development Full onboarding and job preparation Access to an online learning platform (English & Hungarian) Ready to Apply? Become part of a supportive, international team where your language skills and service mindset make a real impact. ✨ Let’s make this holiday season unforgettable — together!