French-speaking Customer Service Representative

Customer Service Representative (French) – Search Engine Technical Support📍 Location: Lisbon, Portugal (On-site) 🕒 Schedule: Monday to Friday, 8:00 AM – 8:00 PM (rotational shifts) Saturday to Sunday, 8:00 AM – 5:00 PM (rotational shifts) ⏱ Hours: 8 hours per day, 40 hours per week 📅 Days Off: 2 days off per week (rotational) ✈️ Relocation Package Available 🚫 No Visa Sponsorship ProvidedAbout the RoleWe are looking for a French-speaking Customer Service Representative to join our technical support team for a leading search engine platform. You will assist users by providing high-quality customer support and troubleshooting technical issues, ensuring a smooth and efficient experience.Key ResponsibilitiesProvide customer support to French-speaking users via phone, email, or chat.Troubleshoot and resolve technical issues related to search engine functionality.Escalate complex cases to higher-level technical teams when necessary.Maintain accurate documentation of customer interactions and resolutions.Meet performance targets related to response time, quality, and customer satisfaction.Stay updated on product changes, system updates, and company policies.RequirementsFluent in French (C2) and good command of English (B2 level minimum).Previous experience in customer service or technical support preferred.Strong problem-solving and communication skills.Basic understanding of web technologies and search engines.Ability to work on-site in Lisbon and in rotational shifts.EU citizenship or valid work permit for Portugal (no visa sponsorship).BenefitsComprehensive relocation package (flight and accommodation support).Paid training and career development opportunities.Multicultural and dynamic work environment.