French-Speaking Customer Service Specialist in Portugal!

Location: Lisbon, Portugal (On-site) or Remote (Within Portugal)Are you fluent in French and passionate about customer service? Join our team to provide outstanding support for a leading global Home Appliance brand! We're looking for enthusiastic individuals to be the primary point of contact for our French-speaking customers. This role is available on-site in our vibrant Lisbon office or remotely for candidates already based in Portugal.Key ResponsibilitiesHandle inbound customer contacts (via phone, email, and chat) from French-speaking markets regarding a variety of home appliance products.Provide accurate product information, diagnose issues, and offer effective solutions and technical troubleshooting for product usage and functionality.Process after-sales requests, manage complaints, and escalate complex issues to specialized teams when necessary.Maintain high customer satisfaction scores and adhere to established service quality standards.Accurately document all customer interactions and details within the company’s CRM system.Required QualificationsLanguage Fluency: Native or near-native fluency in French (C2), both written and spoken.English Proficiency: A good working knowledge of English (minimum B2 level) for internal communication, training, and documentation.Location: Legally authorized to work in Portugal.Remote Candidates: Must be currently residing and working within Portugal.Soft Skills: Excellent communication, active listening, and problem-solving abilities.Technical Aptitude: Comfortable using computer systems and learning new software quickly.Working Conditions & BenefitsSchedule: Rotational Shifts between 7:00 AM and 7:00 PM (Lisbon time), Monday to Saturday.Days Off: Sunday plus one additional rotative weekday off.Salary & Allowances:Competitive Salary.Meal Allowance and Transport Allowance.Health & Wellness: Private Health Insurance (after the probation period).Equipment: All necessary equipment (PC, headset, etc.) will be provided by the company for both on-site and remote positions.Career: Extensive initial paid training and excellent career growth opportunities within an international company.Special Relocation Package (For Lisbon On-site Position) ️To help you seamlessly move and settle in Lisbon, we offer a generous relocation package which includes:Flight Ticket Reimbursement: Full reimbursement of your initial flight ticket to Lisbon.Accommodation: A private room in a shared company apartment provided for the first 12 months of your contract.How To ApplyIf you are ready to start a rewarding career and meet the requirements, please submit your CV (preferably in English). We look forward to hearing from you!