French Speaking Customer Support Specialist

Epta International BSC is a global leader in commercial refrigeration solutions, committed to providing cutting-edge, sustainable products and exceptional customer service. As part of our mission to deliver premium aftersales support, we are dedicated to continuous improvement and customer satisfaction.We are looking for French-speaking Customer Support Specialists to join our team and help us deliver exceptional service around the clock.Responsibilities How you will make an impact:- Answer customer calls and emails in French, providing professional support.- Handle service requests via portals, ensuring timely logging and SLA compliance.- Enter and track requests in the internal CMS system.- Schedule service visits and aftersales appointments, even during night hours.- Coordinate technician workloads for the next day.- Assign and log maintenance jobs accurately.- Monitor and update open cases in internal and client systems.- Maintain strong customer relationships through clear communication.- Collaborate across shifts for smooth operations.- Communicate with subcontractors and internal teams for issue resolution.- Validate proof of delivery documents.- Generate regular and ad-hoc customer reports.Qualifications What makes you a perfect match:- Ideally 1–3 years' experience in customer service, logistics, supply chain, or operations but fresh graduates are also welcome- Experience in a multinational environment is a plus- Proficient in MS Excel and Outlook; knowledge of Salesforce or Lightfoot is a bonus- fluent French(spoken & written); intermediate English required- Strong problem-solving and critical thinking, especially for night shifts- Resilient, proactive, and comfortable working outside standard hours- Team player with clear communication and smooth shift handover skills- Detail-oriented with strong accuracy and organizational skills- Able to multitask, prioritize, and perform well under pressure