French-Speaking Customer Support Specialist

Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from HomeAre you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you.What You’ll Be DoingAs a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful.Key ResponsibilitiesDeliver outstanding support in both French and English through voice and chatTroubleshoot and resolve customer issues with professionalism and urgencyBuild strong relationships by personalizing each interactionCollaborate with your team to ensure consistent and high-quality serviceShare customer feedback and insights to help improve our processesWhat We’re Looking For1+ year of remote/online experience in customer service or a similar role.Experience with bilingual customer support is an advantage.Excellent written and verbal communication skills.Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.Calm and solution-focused under pressure.Familiarity with E-Commerce and CRM systems is a plus.Fluent in French and English.Tech RequirementsPersonal computer or laptop with a minimum i5 processorStable internet connection with at least 15 Mbps upload and download speedsPerks And BenefitsCompetitive pay with annual performance reviewsPaid time off to support work-life balanceMonthly health stipendPerformance bonuses based on KPIsPermanent remote work setupJoin a company that values your language skills and commitment to excellent service. Apply today and become an essential part of a supportive and results-driven team.