French speaking Travel Customer Support Associates for Booking.com in Greece

Mercier Consultancy is thrilled to provide an exceptional opportunity for French Speaking Travel Customer Support Associates to join our committed team for Booking.com, stationed in the beautiful landscape of Greece! In this role, you will act as the primary contact for French-speaking travelers, delivering outstanding customer support and ensuring they have a seamless journey.As a Travel Customer Support Associate, your key responsibilities will include managing customer inquiries, assisting with bookings, and swiftly resolving any issues that may arise. Your proficiency in French and passion for travel will enable you to enhance our clients' experiences and provide them with the best possible service.ResponsibilitiesInteract with French-speaking customers regarding their travel inquiries via phone, email, and chatAssist customers throughout the booking process and provide guidance on travel-related questionsEffectively resolve issues related to reservations, cancellations, or modificationsDocument customer interactions accurately within our internal systemsWork closely with various teams to continually improve customer experienceProvide information about the range of services and travel options available through Booking.comCollect feedback from clients to enhance service deliveryRequirementsFluency in French and English, both written and spokenExceptional communication and interpersonal skillsExperience in customer service or travel support is advantageousStrong problem-solving abilities with a meticulous attention to detailFriendly and professional demeanor with a commitment to customer satisfactionAbility to thrive in a fast-paced environment while handling multiple inquiriesInterest in travel and a desire to develop a career in the travel industryBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Fully Paid TrainingAnd More...