Fresh Graduated Customer Expert (Canadian & American Market)
Posted: 3 days ago
Customer Service
mid
Job Description
Responsibilities:- Provide timely support to customers through available communication channels (email and chat)- Identify and escalate priority issues through proper channels.- Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.- Meet all key performance indicators set by the company and client.- Work with other team members in identifying better ways in providing better customer support.Qualification:- Minimum D3 or bachelor's degree from all majors.- Good written and verbal communication skills in English (Will be tested during the recruitment process)- Fresh graduates are welcome to apply- Flexible for Permanent Night Shift schedule and changes along with in- Strong problem-solving skills and demonstrated multi-task capabilities.- Preferably to have a typing speed of at least 50 words per minutes- Fast learner and independent to work in the multi-LOB (email and live chat)
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