Sales Development Representative

Company DescriptionOrganizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of way to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences.

Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job DescriptionWork from our Sydney office, as this is an on-site role.

Manage a large volume of daily inbound & outbound interactions with prospective Freshworks customers via phone, email, and other media channels. The goal is to raise interest levels, qualify, educate, and connect them with our sales teams so that they can deliver regional revenue targets as an individual contributor. Develop and manage your lead pipeline by assessing, prioritizing, and moving a large number of prospective clients simultaneously. Define and execute on plans and meet and exceed your role-based goals. Engage with senior managers on our marketing, sales, and operations teams to design and execute campaigns.

Help to continuously improve our internal and external processes. Use resources effectively, including marketing, pre-sale, and sales executives to meet your objectives. Become an advocate for our brand and an expert in customer service and CRM. Provide regular reporting of pipeline status and conduct a forecasting exerciseAttend events as required to support Sales & MarketingQualificationsA Bachelor's or Master's degree is desirable. Ideally, first experience in sales or business development, preferably in a similar role, OR equivalent practical experience in other high-velocity sales environments. Cloud software sales experience is a plus. Experience with the ANZ Market.

Fast-learner driven to action, passionate about sales, customer service, and CRM tools. Enthusiastic about helping and serving clients, a high level of goal and customer orientation, and self-motivation, charming with a friendly persistence, excellent written and verbal communication skills, strong team player and collaborator. Ability to thrive in a fast-paced, globally dispersed work environment. Additional InformationPlease note this is an on-site role that requires an in-office presence 5 days / week (Mon-Fri).

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity.

We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.