Outpatient Appointments Team Leader

Full time
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Job Details

Employment Type

Full time

Salary

8.00 USD

Valid Through

Sep 12, 2025

Job Description

Job OverviewThis post is supporting the Parapet Breast Unit based at King Edward VII Hospital, Windsor. To provide a comprehensive administrative service and provide line management as Team Leader for the Outpatient Booking team and Clinical Admin team. The hours of the role are Monday - Wednesday 08: 00 - 16: 00. Main duties of the jobPurpose of JobThe post holder will work as the Team Leader for the Outpatient Appointment and Clinical Admin team and be responsible for providing excellent customer service and contributing proactive information to support the outpatient team.

The post holder will be responsible for attending the weekly Breast MDT meeting on a Tuesday morning, documenting all appointments that need to be actioned. The post holder will assist with the day to day running of the administration teams, supporting the Deputy Service Manager. The post holder will work closely with all clinical areas to support the Trust’s targets, i. e. referral to treatment and cancer targets. The post holder will be involved in transforming current work practices to meet all Trust requirements.

The post holder will be responsible for the day to day management of staff which includes; induction, appraising and initial performance management. To provide clinical administrative support to the Consultants and their junior medical staff, ensuring that Trust standards are adhered to in relation to all documentation and data input concerning patients and treatment. Working for our organisationWorking for our organisationFrimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area. We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough. This vacancy is at our tertiary site, the Parapet Breast Unit, in Windsor.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. Detailed Job Description And Main ResponsibilitiesDetailed job description and main responsibilitiesTo provide an administrative service to the Department. Attending the Breast Cancer MDT meeting weekly. To operate the various IT systems used to fulfil the role/department requirements, ensuring Epic is managed for all clinics and lists. To plan and organise own work schedule.

Provide cover for other staff within the team who are on leave or out of the office. The post holder will assist with the day to day running of the outpatient team, supporting the Deputy Service Manager of the unit. The post holder will work closely with all clinical areas to support the Trust’s targets.

Person specificationQualificationsEssential criteriaEducated to GCSE level or equivalentBTEC or equivalent level of knowledge of a range of trust policies and management procedures, requiring on-going onthe-job training and experienceDesirable criteriaDemonstrable evidence of previous office / information managementCompetencies for the roleEssential criteriaAble to work under pressure, prioritise, and organiseAble to work as part of a teamDesirable criteriaA track record of successful staff management/supervisionSpecialist experienceEssential criteriaExperience of working as an Administrator/secretary at a senior levelExperience of dealing with the general publicDesirable criteriaExperience of working in the NHS either in a hospital or GP practice or a private practiceFrimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement.

As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a ÂŁ10 million upgrade to the hospital maternity unit as well as ÂŁ49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new ÂŁ100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. Apply online now

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