Private Patient Administrator

Job OverviewThe Parkside Private dept are looking for an experienced administrator to join their team based at Wexham Park Hospital. The days/hours required: Mon 9: 30am - 5pm & Wed/Fri 10: 30am - 5pmYou will join a small team, supporting our private IN and Outpatient services. Main duties of the jobBook private pt appts, uploading referrals, transcribing orders. Taking prior payments and obtaining pre-authorisations. Processing internal Inpatients from NHS to Private.

Ensuring all Inpatients have extended stays cover via insurers/further paymentWorking for our organisationFrimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on VimeoDetailed Job Description And Main ResponsibilitiesKEY TASKS & Responsibilities: To provide an efficient Bookings administration service for patients, consultants.

To receive Private Patient Bookings via email and process via internal systemsTo produce admission letters and reports using IT and keyboard skillsTo be responsible for the booking of private outpatient appointments. To be responsible for taking payments for admissions and appointmentsInform patients of admission/pre-assessment, appointment dates via telephoneCollating non-complex Treatment Packages for Self- funding patientsLiaise with ward staff to organise maximum and efficient use of bed capacityTo effectively manage the private CT & MRI appt diaries. To maintain accurate records on EPIC and Compucare and all other internal NHS/private patient system.

To collate and accurately enter and record operating theatre scheduling information on the theatre management system. To be responsible for ensuring patient confidentiality and security of data in accordance with organisational requirements and the Data Protection Act.

To establish the insurance details of each patient at the time of booking and ascertain pre-authorisation from insurance companies, as requiredObtain Medical Reports for insurance companies to confirm pre-authorisationTo deal with general enquiries, maintaining high standards of customer care and communication, meeting the required customer care initiatives set by the TrustTo carry out general office duties, including To plan and organise own load schedule with the use of appropriate planning aids, demonstrating good time management and an ability to cope with the unexpected.

To obtain and organise information in support of own work activities, maintaining confidentiality in accordance with organisational procedures. To maintain the high standards of the department by contributing towards individual and team objectives. Insurance To collate information for pre-authorisation from the insurance companies for both In and Outpatients. Liaising directly with the insurance to obtain adequate authorisation.

Person specificationQualificationsEssential criteriaGood level of education - Pass in Maths & EnglishDesirable criteriaNVQ Admin or relevant experienceExperienceEssential criteriaAdministration/customer service experienceDesirable criteriaAdministration/customer service experience within a healthcare settingSkills & KnowledgeEssential criteriaExperience with working in an admin team settingDesirable criteriaKnowledge of EPIC and Compucare 8 systemsFrimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. Apply online now