Front Desk Associate

DescriptionFront Office Check-In / Check-Out RepresentativeCoastal Health is a leading provider of quality healthcare services, dedicated to offering exceptional care and a supportive work environment. We are currently seeking a motivated and career-oriented Front Office Check-In / Check-Out Representative to join our team!The Front Office Representative plays a key role in ensuring a positive patient experience by managing check-in and check-out procedures, scheduling appointments, collecting payments, and maintaining accurate patient records and accounts.Key Responsibilities:Greet and assist patients and visitors in person and over the phone, providing excellent customer service. Schedule appointments efficiently to optimize provider availability and treatment room use. Monitor patient flow and communicate delays to providers when necessary. Answer patient inquiries and help ease anxieties, maintaining a calm and welcoming reception area. Maintain and update patient records and accounts with accurate personal and financial information. Collect co-pays, balance, and assist with billing and credit policies as needed. Maintain office supplies and equipment by monitoring inventory and ordering as necessary. Assist during patient emergencies by following established protocols. Ensure patient privacy and confidentiality are always maintained. Follow office policies and procedures, and recommend improvements where applicable. Collaborate with team members to support overall office efficiency and patient satisfaction. Qualifications:High School Diploma or equivalent required. Minimum 1 year of experience in a medical office or healthcare setting. Strong customer service and communication skills. Ability to multitask and stay organized in a fast-paced environment. Proficient in scheduling, word processing, and general office software. Professional demeanor with a team-oriented mindset. Strong attention to detail and time management skills. Flexibility and reliability are essential. Competitive wages Health, dental, and vision insurance Life insurance Short- and long-term disability 401(k) plan Up to 3 weeks paid time off 7 paid holidays Opportunities for career growth and advancement within the company Apply today to become part of a healthcare team that values professionalism, compassion, and career development!QualificationsMinimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.