Front of House (FOH)Operations Manager - Trainee - (Nation Member Only)

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.Position OverviewAs part of our commitment to developing and advancing Nation members within our organization, we are pleased to offer a Front of House Operations Manager – Trainee position. This opportunity is open exclusively to Nation members and is structured as an 18-month leadership development program within the Event Centre Department.The Trainee will work closely under the Director of Entertainment and Event Centre leadership team, gaining comprehensive, hands-on experience in event operations, staff supervision, and guest services management. Upon successful completion of the program, the participant will transition into the Front of House Operations Manager role.Education And Experience Strong interest in live events and hospitality management. Excellent interpersonal and communication skills. Ability to multitask and work in fast-paced environments. Willingness to learn, take initiative, and grow through mentorship. Good computer literacy (Microsoft Office; event management software an asset).Knowledge, Skills And AbilitiesKey Learning & Development AreasThrough structured mentorship and training, the Trainee will gain skills in: Managing Front of House operations during live events, concerts, and conferences. Coordinating usher, merchandise, and hospitality staff scheduling and payroll. Supporting internal event coordination, quoting, invoicing, and settlements. Ensuring guest safety, satisfaction, and compliance with emergency procedures. Learning venue management systems including Opera PMS, Ticketmaster, and Flex. Supervising and motivating team members to deliver exceptional customer service. Developing leadership, communication, and problem-solving abilities. Understanding Nation Member development, equity, and inclusion in leadership roles.What We’re Looking ForWe encourage all Nation members interested in Event Centre management, hospitality, or leadership to apply — even if you do not meet every qualification.Why Apply? Exclusive Nation Member leadership-track opportunity. 18-month paid training with hands-on experience. Structured mentorship under Event Centre leadership. Opportunity to transition into a full-time management role upon completion. Exposure to high-profile concerts, conventions, and cultural events.Legal FrameworkThis opportunity is designated for Nation Members only as part of an ameliorative employment program under: Alberta Human Rights Act, s.10.1, which supports Indigenous-preference hiring and developmental programs; and Canadian Charter of Rights and Freedoms, s.15(2) (R. v. Kapp, 2008 SCC 41), confirming the legality of programs designed to improve opportunities for Indigenous peoples.We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please. Priority will be given to Tsuut'ina Nation members.