Front Office Agent - Aethos Saragano

Who We AreExtraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just" having a job". Everyone who works at Aethos can personally impact the community and company - great ideas can come from anywhere. We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability, wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That's why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive on creating a community that we want to be part of and that improves the world around us. We invite you to be part of our story.About Aethos SaraganoAethos Saragano is a medieval stone village nestled between olive groves and vineyards in the Umbrian countryside. With 15 renovated suites throughout the town, a pool, a Spa, and our very own restaurant, "Ceci," we are preserving the medieval character of the village and adding elements of contemporary design. We want to create a special place in the middle of the Umbrian hills that invites our guests to enjoy the authentic Italian way of life. If you are passionate about hospitality and want to create a new destination for purposeful travelers, this job is for you.Essential Job Functions And ResponsibilitiesGuest Welcomer: Have you ever experienced the joy of making someone feel truly welcome? Get ready to experience that satisfaction every day. As our Front Office Agent, you'll be the ambassador of our hotel's hospitality, greeting guests with a warm smile and a friendly demeanor, and ensuring that their first impression of our establishment is a positive and memorable oneCheck-In Champion: Are you ready to be the master of efficiency and organization at our front desk? From processing check-ins and check-outs to assisting with room assignments and reservations, you'll be the linchpin that ensures our guests' arrival and departure experiences are smooth and hassle-freeInformation Guru: Do you thrive on providing helpful information and assistance to others? Then you'll feel right at home in our front office, where you'll be the go-to resource for guests seeking information about our hotel amenities, local attractions, and dining options, ensuring that every guest has everything they need for a comfortable and enjoyable stayProblem-Solving Pro: Ready to tackle any challenge that comes your way with grace and professionalism? With your quick thinking and resourcefulness, you'll handle guest inquiries and requests with ease, ensuring that any issues are resolved promptly and to the guest's satisfactionCore CompetenciesA passion for hospitality that shines through in everything you doExcellent interpersonal skills, with the ability to engage guests and make them feel welcome and valuedStrong organizational skills, allowing you to multitask and prioritize effectively in a fast-paced environmentExcellent communication skills, both verbal and written, allowing you to convey information clearly and effectively to guests and colleaguesAn unwavering dedication to providing exceptional service, with a commitment to going above and beyond to ensure that every guest's needs are met and exceededOh, and did we mention a sense of professionalism? Because in our front office, professionalism is not just a requirement—it's a way of lifeItalian and english is a mustWhat We Offer:Professional development and training opportunities, with possibilities for growth within the Aethos brandSpecial rates on stays and services at our hotelsWe are very much looking forward to your application.Application should be in English.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.