Front Office Agent

Company DescriptionAre you ready to shape the future technological landscape in Europe?We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/Job DescriptionAre you ready to discover the role of a Front Office Agent in Netcompany?As a Front Office Agent You WillReceive, prioritize, and track service requests and incidents.Perform initial troubleshooting and root cause analysis.Keep users informed of ticket progress and resolutions.Escalate issues when necessary and follow ITIL procedures.Manage user accounts, access rights, and functional mailboxes.Maintain and update operational procedures.Support testing, regression checks, and impact assessments for new application releases.QualificationsWhat would make you a fit for the role:IT diploma or relevant backgroundOver 1 year of professional experience in application support or a similar IT roleProven experience in Application Support with a proactive, service-oriented mindsetAbility to multi-task and adapt quickly in fast-paced environmentsStrong English communication skills; French is a plusReliable, meticulous, and team-oriented with excellent interpersonal skillsExperience with ticketing tools (ServiceNow, Jira)Previous experience with the European Commission is an assetTechnical skills: SQL, Oracle, Linux, Unix, Windows, Tomcat, openLDAP, SAML, OpenID, PAM, MFA, Federated SSO, TPM, QR code, Mobile App, APIs, onboarding systems, iOS, Android, network and security fundamentalsAdditional InformationBeing a part of the Netcompany team, you will be provided with: Opportunity to work in a modern environment & in a hybrid working modelSeamless onboarding experience and a buddy to support you on your first stepsCompetitive compensation & benefits packageHealth and life insurance programMeal and commuting allowanceWell-being activities (on premises)Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)Personalized development plan for targeted career growthIf you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!Our branch in Patras employs 180+ talented professionals, working on a variety of EU mission-critical projectsPlease upload your CV in English via the Apply button. All applications will be treated as strictly confidential.We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/