Front Office Applications

Lead – Front Office ApplicationsWe are seeking a highly experienced and strategic Lead – Front Office Applications (Cloud) to drive the deployment, management, and optimization of cloud-based front office systems across our hotel portfolio. This role is central to our digital transformation journey, leading the design and delivery of guest-centric, future-ready technology platforms powered by Oracle Opera Cloud PMS, Simphony Cloud POS, and associated integrations. The ideal candidate will bring 15+ years of domain expertise in hotel technology, including cloud migrations, and a deep understanding of front office operations in large hotel chains.Key Responsibilities: Lead the strategy, deployment and optimization of Oracle Opera Cloud PMS and Simphony Cloud POS across all properties, ensuring alignment with operational goals and brand standards.Act as the functional and technical expert for cloud-based front office applications, bridging hotel operations with technology and digital innovation.Drive the migration strategy from legacy systems to cloud-native platforms, ensuring minimal disruption to operations and a strong focus on guest experience.Collaborate closely with Operations, Finance, Infrastructure, Security, and Vendor teams to ensure seamless integrations with CRS, Loyalty, BI and Accounting systems.Oversee configuration, customizations, upgrades and integration projects in line with brand and operational requirements.Build and lead a high-performing Front Office Applications Team, fostering a culture of innovation, excellence, and accountability.Ensure adherence to cybersecurity, data privacy and regulatory standards across all front office platforms.Establish and monitor KPIs, SLAs, and performance metrics for application stability, incident management, and user satisfaction.Stay ahead of industry trends in cloud technologies, AI-powered guest solutions, and hospitality innovation, recommending strategic improvements.Qualifications & Experience:15+ years of experience in hospitality technology, with significant expertise in Oracle Opera Cloud PMS and Simphony Cloud POS deployments.Proven track record of leading large-scale cloud migrations in a hotel or multi-property hospitality environment.Deep understanding of hotel operations processes (reservations, front desk, POS, housekeeping) and their digital transformation.Strong skills in project management, vendor management, and cross-functional leadership.Excellent problem-solving and communication abilities, capable of translating operational needs into technical solutions.Knowledge of API integrations, cloud security best practices, and modern enterprise IT architecture.Preferred Qualification & Experience Qualification: Min. Graduation + Oracle certificationExperience: Minimum 15 yearsGrade: 16 / 17