Front Office Coordinator

Job TypeFull-timeDescriptionWe are building West Central Florida’s premier destination for fully-integrated ophthalmology, medical optometry and optical retail services.At the Pasadena Eye Center, a Sight360 company, we believe sight is our most important sense. It is a priceless gift that goes far beyond how you see the world. Sight is how we move through life, enjoy its wonders and form the memories that define us. That is why we are dedicated to care for our patient’s sight every day.We’ve assembled the most capable and credentialed multidisciplinary teams across every specialty of vision health – ophthalmology, optometry and optical retail services – to deliver a complete, 360-degree approach to vision care. One seamless patient experience. While we do share a single medical record that allows us to collaborate and coordinate care across all locations and providers, more importantly, we share a common belief and set of principles that guide us as we care for our patients.That’s the Sight360 difference!RequirementsThe Front Desk Coordinator will provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities.

Typical responsibilities include all aspects of the clinic administrative operations from scheduling appointments, validating insurance and payment authorization. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.

Essential Functions And ResponsibilitiesServe patients by scheduling visits, maintaining EMR records, accounts and greeting them for their appointmentsKeep patient appointments on schedule by validating eligibility, initiating and following up on prior authorizations, and notifying appropriate staff of patient arrivalComfort patients by anticipating their needs, answering their questions, maintaining a clean and organized reception area, and maintaining inventory of basic suppliesEnsure availability of treatment information by receiving, filing and retrieving patient records and mail quickly and completelyMaintain patient accounts by obtaining, recording, and updating insurance and personal financial informationProtect patient rights by maintaining confidentiality of personal and financial informationMaintain operations by following processes, procedures and reporting necessary changesAccept deliveries and route them to appropriate departments when requiredAnswer incoming callsContribute to team effort by accomplishing related tasks as neededReview charts and reach out to providers as needed to verify or validate ordersWork at multiple facilities within the market as neededQualifications2-3 years of clerical/reception experience in a medical office settingEMR ExperienceAbility to type 40 to 50 WPMBilingual (English/Spanish) preferredSkills And AbilitiesProficiency with standard office software applications (Outlook, Microsoft Office ®)

Detail orientedAbility to multi-task and work across the organizationExcellent communication and interpersonal skillsEnjoys interacting with patients, techs, and other healthcare professionalsEnjoys creating a friendly atmosphereGood at coordinating with others to meet collective goalsProactive and optimisticBenefitsPTO8 Paid HolidaysMedical, Dental, Vision401k MatchSalary Description$16 - $22/hour commensurate with experience