Front Office & Housekeeping

Front Office Executive (Male/Female)Position Summary:The Front Office Executive is the face of the hotel, responsible for delivering a warm, professional, and personalized guest experience. This role ensures smooth check-in/check-out operations, efficient guest service, and proper coordination with all departments to maintain the highest standard of hospitality.Key Responsibilities:Welcome guests with warmth, courtesy, and professionalism.Handle guest registration, room assignments, and billing procedures efficiently.Manage phone calls, reservations, and guest inquiries promptly and accurately.Coordinate with Housekeeping, F&B, and other departments for guest needs.Maintain updated guest records, preferences, and VIP lists.Handle guest feedback, complaints, and requests with tact and immediate follow-up.Ensure the lobby and front desk areas are neat, organized, and guest-ready at all times.Maintain confidentiality and professionalism in handling guest data.Prepare daily reports and assist in night auditing (if assigned).Qualifications & Requirements:Bachelor’s degree or Diploma in Hospitality Management or related field.Minimum 1–2 years’ experience in Front Office operations (hotel background preferred).Fresh graduates with strong communication skills may also apply.Must be well-groomed, confident, and technology-savvy.Excellent communication in English & Bangla; knowledge of additional languages is a plus.Strong interpersonal skills, service-minded attitude, and teamwork orientation.Workplace:The Peninsula Chittagong PLC Full-time | Shift-based (morning/evening/night)Housekeeping SupervisorPosition Summary:The Housekeeping Supervisor ensures the cleanliness, orderliness, and overall aesthetic of guest rooms and public areas meet the 5-star hotel standard. The role involves supervising the housekeeping team, conducting inspections, and maintaining operational efficiency to deliver a spotless and welcoming environment for guests.Key Responsibilities:Supervise and guide Room Attendants and Public Area staff in daily operations.Inspect guest rooms, corridors, and public areas to maintain hygiene and presentation standards.Plan daily room assignments and task distribution based on occupancy.Monitor linen, amenities, and housekeeping supplies, and report shortages.Coordinate with Front Office for room readiness, arrivals, and departures.Train and motivate the team to uphold service and grooming standards.Handle guest requests, special setups, and lost & found procedures promptly.Maintain cleaning logs, checklists, and daily performance reports.Ensure adherence to safety, hygiene, and chemical handling protocols.Qualifications & Requirements:Diploma or Degree in Hospitality Management / Housekeeping Operations.Minimum 2–3 years’ experience in Housekeeping, with at least 1 year in a supervisory role.Strong leadership, communication, and organizational skills.Good understanding of cleaning procedures, chemicals, and hotel standards.Positive attitude, flexibility, and the ability to train and manage a diverse team.Technology-friendly; able to work with housekeeping software or checklists.Workplace:The Peninsula Chittagong PLC Full-time | Shift-based (as per operational needs)