Front Office Manager - Amangalla

Location OverviewJoin our team in Amangalla. Amangalla lies within the ramparts of Sri Lanka’s 17th-century Galle Fort, a Unesco World Heritage Site. Offering views of the Fort and harbour on one side and the hotel’s lush gardens and swimming pool on the other, the historic residence presents lofty-ceilinged suites, elegant dining and a tranquil Aman Spa complete with Hydrotherapy Suites.RoleWe are seeking a Front Office Manager to join our team at Amangalla, based in Galle, Sri Lanka. This position reports to the Rooms Division Manager and plays a key role in leading the daily operations of the Front Office. You will act as the face of the property, ensuring a seamless and personalized guest experience while upholding the highest standards across the Front Office operation.ResponsibilitiesSet product standards for the Front Office in collaboration with the Rooms Division Manager.Ensure full adherence to Aman operational standards and procedures.Streamline processes and implement efficient procedures to maximize operational effectiveness.Oversee and enforce procedures to maintain control over room revenue and departmental expenses.Contribute to credit control and ensure accurate and timely settlement of guest accounts.Participate in the quarterly business action plan with the Rooms Division Manager and support its implementation.Uphold the property's image in terms of service, product, hospitality practices and cleanliness.Coordinate the development and monitoring of departmental budgets and goals.Identify revenue opportunities and support yield strategies and marketing initiatives.Foster a positive communication culture, encouraging team motivation and collaboration.Ensure guest satisfaction by closely monitoring the Net Promoter Score and responding to guest feedback.Support the training and development of Front Office colleagues in collaboration with the Learning and Development and Human Resources teams.RequirementsMinimum 3 years of experience in a Front Office leadership role within a luxury hotel or resort.Proven experience in guest service delivery and Front Office operations.Strong financial acumen with experience in budgeting, expense control and revenue management.Proficiency in written and verbal communication in English.Excellent interpersonal and leadership skills with the ability to motivate teams.Strong organizational and problem-solving abilities.Experience using property management systems.Ability to work in Sri Lanka with relevant legal authorization.Degree or diploma in Hospitality Management or a related field is preferred.BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.Complimentary meals whilst on duty.Annual leave entitlement and public holidayOpportunities for learning and development through Aman training programs.