Front Office Manager

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Go Where No Two Days Are The Same. At Travel + Leisure Co, we are vacation connoisseurs. Come join the fun of putting the world on vacation! We are seeking a dynamic and motivated Front Office Manager to join our Grand Mecure Puka Park Team.Grand Mercure Puka Park Resort  boasts a majestic mountainside location at Pauanui Beach on the beautiful Coromandel Peninsula on New Zealand’s North Island. The secluded luxury lodge is set amidst 25 acres of New Zealand native bush, on Mt Pauanui in the Coromandel Peninsula. Only a couple of hours’ drive from Auckland, the resort features luxurious chalet accommodation in an idyllic bush landscape. How You’ll ShineAs the Front Office Manager you will be responsible for ensuring the efficient day-to-day operation of the resort. This position interacts with owners and guests, all resort departments, the community and the corporate office as necessary. You will also be responsible for the following:Motivate and inspire the front office teamDirect and promote a good working relationship between the various resort departments encouraging team workLead the recruitment, hiring and training of all staff, to assure adequate staffing levels at all times, within the budget guidelinesAssist the Resort Manager with the planning, implementing and monitoring of policy and procedureHow You’ll Be RewardedBuild your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:$75,000 NZD per annumFull time position - 40 hours per week guaranteed! Subsidised private health insurance (following successful probation completion)Professional development fundingDiscounted hotel and resort stays globallyWhat You’ll BringTo be successful in this role, you will have:At least 3 years relevant work experience or; a relevant qualification or above of the New Zealand Qualifications and Credentials Framework (NZQCF) Fluency in English (written and verbal)Proven management abilitiesAvailability and flexibililty to meet with clients to ensure highest standards are met and maintained within reason, this may include working weekend shifts and public holidaysDemonstrated experience in motivating, inspiring, training, coaching and disciplining employeesExcellent communication skills (both written and verbal)Proven ability to recognise and solve problems in the workplaceAbility to multi task and work productively in a fast paced, changing environmentExperience in Resort Hospitality ManagementWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.