Front Office Supervisor

Company DescriptionSO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.Job DescriptionWe are seeking an enthusiastic and customer-focused Front Office Supervisor to join our team in Dubai, United Arab Emirates. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.Oversee daily front office operations, including check-ins, check-outs, and guest inquiriesSupervise, train, and mentor front office staff to maintain high service standardsManage guest relations, addressing concerns and complaints promptly and professionallyEnsure accurate and efficient handling of reservations, room assignments, and billingCoordinate with other departments to meet guest needs and resolve issuesImplement and maintain front office procedures and standardsMonitor and analyze front office performance metricsAssist in managing inventory and supplies for the front office areaConduct regular team meetings and performance evaluationsStay updated on industry trends and implement innovative practices to enhance guest satisfactionQualificationsDiploma in Hospitality, Tourism, or related fieldMinimum of 1 year of experience in a similar supervisory role within the hospitality industryProven leadership and team management skillsStrong customer service orientation with excellent interpersonal abilitiesOutstanding communication skills, both verbal and writtenProficiency in Property Management Systems (PMS) such as Opera or FidelioAdvanced knowledge of Microsoft Office suiteDemonstrated problem-solving skills and ability to make decisions under pressureExcellent time management and multitasking abilitiesStrong attention to detail and organizational skillsFlexibility to work varying shifts, including weekends and holidaysFluency in English; additional languages are a plusIn-depth knowledge of front office operations and hospitality industry standardsAbility to train and mentor team members effectivelyGoal-oriented mindset with a focus on achieving departmental targetsEmpathetic approach to guest and employee concerns