Front Office Team Leader

Please note that we only accept applications via email to sara.lopes@hyatt.com.As Front Office Supervisor at Hyatt Regency Vilamoura Algarve, you will play a key leadership role in ensuring seamless and memorable arrival and departure experiences. Combining strong operational oversight with genuine guest focus, you will support the Front Office Manager in supervising daily operations, coaching the team, and upholding Hyatt’s brand standards. This role is ideal for a service-driven leader who thrives on guest interaction while inspiring colleagues to deliver warm, efficient, and anticipatory service. You will act as a bridge between management and the team, ensuring that every check-in, check-out, and guest interaction reflects the hotel’s commitment to heartfelt hospitality.Key Responsibilities1. Operational Leadership• Supervise daily Front Office operations, including arrivals, departures, and guest services.• Ensure seamless check-in/check-out processes, with a focus on efficiency and personalized service.• Support the Front Office Manager in managing daily staffing, scheduling, and task assignments.• Monitor lobby presence, ensuring that supervisors and hosts provide visible leadership.2.  Guest Experience Excellence• Act as a role model in delivering warm, professional, and personalized guest service.• Take ownership of VIP arrivals, ensuring special recognition, smooth handling, and follow-up.• Handle guest inquiries and concerns with discretion, empathy, and swift resolution.• Drive initiatives to elevate guest satisfaction scores (Medallia, TripAdvisor, internal audits).3.  Team Leadership & Development• Provide hands-on leadership to Front Desk colleagues, inspiring a culture of guest care and accountability.• Conduct on-the-job training for team members in check-in/check-out efficiency, upselling, and guest interaction.• Mentor junior colleagues, supporting career growth and fostering team morale.• Act as duty leader for the Front Office in the absence of the Manager4.  Safety, Compliance & Brand Standards• Ensure compliance with Hyatt brand standards, operational protocols, and LQA guidelines.• Uphold guest privacy, safety, and security measures at all times.• Promote sustainable practices in daily Front Office operations.Department OversightThe Front Office Supervisor will provide operational support and leadership in:• Reception & Guest Services – ensuring smooth arrivals, departures, and guest journeys.• Lobby Operations – acting as the face of the hotel and ensuring proactive guest engagement.• VIP & Loyalty Handling – managing special requests and World of Hyatt recognition with care.Why Join Us: At Hyatt Regency Vilamoura Algarve, you will be part of a dynamic team dedicated to excellence, innovation, and genuine hospitality. We offer a supportive work environment, opportunities for professional development, and the chance to contribute to the creation of memorable culinary experiences for our guests.