Front Office Trainee - H/F - Internship Agreement - Riviera Marriott Hotel la Porte de Monaco

Additional InformationJob Number 25178539Job Category Management Development Programs/InternsLocation Riviera Marriott Hotel La Porte de Monaco, Port de Cap d'Ail, Cap d'Ail, Alpes-Maritimes, France, 6320VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementAre you interested in working in a Luxurious Hotel? Then this is for you!Le Riviera Marriott Hotel la Porte de Monaco is looking for a Front Office Intern - H/F !If you are passionate about the hospitality industry; If you want to work in an environment where you will be recognized, respected and empowered, then you found the right place!Become part of our team and be ready for a memorable journey with us !!MAIN RESPONSIBILITIES:Under the supervision of the Front Office Manager or their Assistants, the Front Desk Intern participates in welcoming and assisting guests throughout their stay. They will gain an understanding of the Front Office operations, check-in/check-out procedures, as well as the quality and service standards expected.SPECIFIC TASKS: Guest Reception & Relations:Welcome guests courteously and professionally, in person or over the phone;Carry out check-in and check-out procedures under supervision;Provide clear information about hotel services and local activities;Direct guests to the appropriate internal contacts according to their requests (concierge, room service, housekeeping, etc.);Respond to simple or recurring requests (wake-up calls, taxi bookings, tourist recommendations). Administrative Support:Assist with entering and updating guest information in the property management system (PMS);Organize and prepare arrival dossiers for the current and following day;Contribute to billing and payment processing under supervision;Follow instructions communicated between teams (logbook, shift reports, etc.). Coordination with Internal Departments:Inform Housekeeping and Technical teams of arrivals, departures, or special requests;Ensure rooms are ready according to standards before guest arrivals;Participate in managing lost & found and specific requests (birthdays, VIP guests, etc.). Human Resources:Establish and maintain an open and efficient working relationship with all team members;Ensure mandatory internal training and Marriott International virtual courses are completed;Ensure hotel and/or group standards and procedures are consistently applied;Lead by example and convey the company’s vision and values by promoting and applying them:Put people at the heart of our prioritiesPursue excellenceEmbrace changeAct with integrityServe the worldREQUIRED SKILLS:Team spirit, dynamismImpeccable presentationAdaptabilityStress resilienceProficiency in EnglishKnowledge of a third languageReactivityPunctualityBe M otivatedBe A wesomeBe R espectfulBe R emarkableBe I nventiveBe O pen-mindedBe T houghfulBe T rustworthyBe part of our Team !At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.