IT Support Specialist

At Frontline Insurance, we are on a mission to Make Things Better, and our IT Support Specialist plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one. What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together.

If you’re looking for a role, as a IT Support Specialist, where you can make a meaningful impact and grow your career, your next adventure starts here!Our IT Support Specialist enjoys robust benefits: Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term). Financial Security: 401k Retirement Plan with a generous 9% matchWork-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members. What you can expect as a IT Support Specialist: Receive and respond to incidents and requests for technical assistance from the Service Desk management system.

Provides hands-on, phone, and email support for all hardware and software. Active Directory password resets and account lock outs. Repair Windows and Microsoft Office365 issues. Follow up on open tickets from the Service Desk ticketing system, escalate problems to other IT employees (when appropriate) to obtain timely resolution. Documents, tracks, and monitors the problems to ensure a timely resolution. Follows all department policies and procedures. Coordinate daily job tasks and responsibilities with the Service Desk Supervisor. Hardware moves and installs. Ensure IT inventor is accurate. Recommends improvements to technology and processes based on experience and industry.

What we are looking for as a IT Support Specialist: Certifications or continuing education in Computer Science, Networking, or Information Technology preferred. 2+ years of hands-on technical IT support experienceHardware and software support training or equivalent certificationsAbility to provide PC support and assist with general IT operations. Systems, Hardware, Software, and some Network support experienceMicrosoft office365 and Windows SupportAbility to communicate effectively with nontechnical customers. Ability to spend extended time on telephone supporting customers and troubleshooting issues.

Why work for Frontline Insurance?At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values:  Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive. Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.