Customer Service Officer (Part-time), Customer Services Centre

Fubon Bank, an identity that reflects the commitment of providing customers with Value Banking Service - "Get More than You Expect" , is also a leading distributor of investment solutions and services, supported by a broad range of products, a talented and dynamic team. In line with our business expansion, we are inviting committed professionals to join our team. If you have the passion and belief that you can grow with our business, and contribute to our success, capitalize on this career opportunity. ResponsibilitiesProvide phone banking services to customers including the handling of inbound or outbound call, written response (e.

g.

letter, e-mail, live chat and fax) in a professional manner and in compliance with all internal regulatory requirementsTo assist the team to achieve various key performance indicators (KPIs)To process customer instructions/enquiries or requests strictly in adhere to company policies and proceduresAttend special assignments delegated by the superiorRequirementsSecondary school graduate or aboveExperience in Customer Services / Call Centre experience is preferableGood oral and written communication skills in both English and ChinesePleasant, open-minded, ambitious, bold and helpful personalitySelf-initiative and willing to learnPatient, empathetic and passionately communicativeUniversity students will also be consideredInterested parties, please send your application with full resume to us for consideration.

For other vacancies, please visit our website: http: //www. fubonbank. com. hk/All personal data provided by job applicants will be used for recruitment purposes only in accordance with the Bank’s Personal Data Information Collection Statement, a copy of which is available on our website.