Business Analyst

Fuelius is a digital transformation consultancy and Elite HubSpot Partner, trusted by mid-market and enterprise businesses to lead complex CRM change programmes across the UK. We specialise in helping organisations replace legacy CRM platforms and fragmented tech stacks with scalable, connected systems. Our focus is on delivering commercial outcomes through operational clarity, RevOps strategy, and business process optimisation. As our client engagements become increasingly complex, we're hiring a Senior Business Analyst to lead discovery, requirements gathering, and process design for major commercial transformation projects.

The RoleThis is a permanent, full-time position for an experienced Business Analyst who thrives on translating business complexity into clear, actionable requirements. You'll work directly with senior stakeholders across our client base - from scale-ups to FTSE 250 companies - leading discovery workshops, mapping business processes, and defining the blueprint for their commercial transformation. This is a consultative role where you'll be the bridge between what clients need and what our technical teams deliver. You'll own the post-sale discovery process, ensuring every project starts with crystal-clear requirements and stakeholder alignment.

While you won't be hands-on with system configuration, your process maps and user stories will directly shape how our delivery teams architect and build solutions.

Key ResponsibilitiesLead discovery workshops with C-suite executives, department heads, and operational stakeholdersMap current-state business processes and design future-state operating modelsGather, document, and validate business requirements across complex transformation programmesWrite detailed user stories and acceptance criteria for delivery teamsFacilitate stakeholder alignment sessions and manage conflicting prioritiesCreate clear process documentation, stakeholder maps, and requirements specificationsSupport pre-sales scoping on larger deals where business process complexity drives project scopeChampion best practice in change management and business process designRequirements4+ years' experience as a Business Analyst, ideally within consultancy or professional servicesProven ability to lead workshops and facilitate sessions with senior stakeholdersStrong background in business process mapping and requirements gatheringExperience working on transformation projects - CRM, ERP, or operational systemsConfident presenting to and challenging C-level executives when neededExcellent written communication with experience creating clear, detailed documentationCommercial awareness and understanding of how process change drives business outcomesProficiency with process mapping tools (Lucidchart, Miro, Visio)Background in B2B environments, with understanding of sales, marketing, and customer success processes preferred