Full-Time Operations Associate - New Bond Street

PositionChristian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.We are currently seeking a full-time highly organised Operations Associate to join our beautiful Boutique in New Bond Street.Job responsibilitiesThe MissionThe Operations Associate will be supporting the department across the below areas:Customer ServiceClient Deliveries – UK and InternationalBusiness gettersOmni ChannelResponsibilitiesArrange all client shipments respecting timelines including tracking for audit purposesEnsure all order accuracyFollow procedure step by step in regard to consignment (pick, pack, send)Tracking of Press pullsFollow all department procedures accuratelyBe a link between the operational and sales teamPromote RS services across the boutiqueBack of house department supportEnsure accurate performance trackingSupport with Customer Service processSupport with development of Business gettersSupport with After Sales ServiceEnsure all clients receive the highest standards of customer serviceAct as an ambassador for CDM supporting the store to meet its targetsTreat all customer data with the upmost confidentiality and sensitivityAttend team meetings and make a positive contribution to discussionSupport where required in supporting the team to maximise the department/boutique’s performanceCarry out any additional duties as directed by the Management TeamProfileStrong communication and interpersonal skillsCustomer service orientedExpertise in ExcelHigh level of accuracy and attention to detailProactive and sense of initiativeProblem-solving skillsStrong Team playerAdditional informationMust be able to work full time (40 hours per week Monday-Sunday)