Tour Staff Coordinator

About UsG Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it. Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us. Sneak PreviewOur Operations team is looking for our next superstar to join the team. Our tour leaders are called CEOs here at G Adventures - Chief Experience Officers and this role is all about supporting CEOs from start to finish.

If you are someone who loves organisation and leading others, with a passion for travel and a good understanding of New Zealand and Australia as travel destinations, keep on reading!As a member of the Oceania Operations team, you will lead by example and support our Tour Leaders out on the road to deliver life changing small group adventure tours across New Zealand and Australia. Along with supporting Tour Leaders, this role will be responsible for a wide range of administration tasks to ensure a streamlined delivery of all Oceania tours.

The Tour Staff Coordinator will share responsibility for the on-call emergency phone on a rotational basis with the rest of the regional operations team. This is a remote-first role but with access to world class systems, and the full support of both regional and global operations teams.

If you are looking for the next step in your career and with plenty of opportunity to grow, apply now!Role DescriptionTour Leader SupportLead Tour Leader recruitment, onboarding and performance managementAssignment of tour staff trips, training programs and learning modulesMaintain and upkeep tour leader profiles on multiple platformsSupport tour leader growth and development through coaching and mentoringSupport with quarterly Tour Leader performance reviewsSupport global tour leader initiativesFoster a culture of collaboration and innovation through ongoing brainstorming and other sessions with our Tour LeadersOn tour operations and adminLead Tour Leader trip rostering and logisticsConduct pre and post trip briefings as requiredMaintain and contribute to improving Tour Leader resourcesSupport tour leaders with on trip group management, complaint resolution, itinerary disruptions and incident managementSupport Tour Leaders with learning and adhering to all procedures and processes, inclusive of incident reportingShare responsibility for the emergency phone in rotation with the regional operations teamSupport in pre and on tour itinerary disruption planning and managementSupport with on tour budget reconciliationBuild and maintain strong relationships with all stakeholders, both internal and external Contribute to the culture and growth of the Oceania Operations Team and broader G Adventures communityWho We're Looking For (Your Superpowers)2+ years in the tourism industry.

Being a Tour Leader (CEO) before is a plus!Ready to travel/train on the road as/when needed. Know your way around Australia and New Zealand. Amazing customer service and communication skillsStrong leadership skills, with a desire to foster growth in our tour leader (CEO) teamStrong administration skills including proficiency with Google SuiteSelf-motivated, super organized, great at admin, and a problem-solving whiz. The Nitty GrittyLocation: Remote in New Zealand (Auckland/Christchurch preferred, but all regions in NZ considered). You absolutely need consistent phone reception and Wi-Fi. You'll report to: The Regional Operations Manager, Oceania.

What do we offer you?Competitive salary commensurate with the roleCompetitive benefits package Birthday day offVacation time for you to rechargeEnhanced Parental LeaveLearning and growth opportunitiesEmployee Resource Groups*Applicable based on location*G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.