Manager, PQA

About Gap Inc. Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy and Athleta — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years. But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out.

It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. About the RoleIn this role, you are responsible to manage quality initiatives at the factory level through process monitoring, capability evaluations, performance reporting, benchmarking best practices and training of GIS and factory staff (Vendor Key Representative, Factory Key Representative and Designated auditor) for the assigned region/country.

You will work with a clear objective of improving overall product quality as measured through final inspections, DC audits and In-market reports. You will lead a team of PQA resources and manage an extended geographical area with multiple factories and categories.

What You'll DoManage quality initiatives and factory quality performance to ensure quality standards and goals are met with consistentlyProvide vendors/factories with the knowledge and resources to support multiple Brands/Categories in product development, risk management, Root Cause Analysis (RCA)/Corrective Action Plan (CAP) activitiesDrive best practice usage and continuous improvement in quality through strong collaboration with internal stakeholders and factories & vendorsMonitor progress of ‘high risk’ products at factoriesInvestigate all Distribution Center audit escalations and reports on RCA/CAP activity at the factoryLeverage, authorize and monitor 3rd party inspections to improve quality performance at factoriesResponsible for quality of services and advice in meeting business partner needsWho You AreExperience in quality assurance and/or factories preferably in a buying office with strong knowledge of factory operations and process; Formal qualifications in Textile / Garment / Footwear would be preferableUnderstanding of concepts and procedures specific to manufacturing processes within the apparel/non-apparel industry and specific knowledge for the respective category; Strong technical product skillsProven success in managing and developing a strong PQA team and driving best in industry quality initiativesProven ability in presenting, influencing and making decisions cross functionally in a matrix environment while effectively managing multiple challengesAbility to assess relatively complex situations and analyze data to make judgments and recommend solutionsBenefits at Gap Inc.

One of the most competitive paid time off plans in the industryComprehensive health coverage for employees, same-sex partners and their familiesHealth and wellness program: free annual health check-ups, fitness center and Employee Assistance ProgramComprehensive benefits to support the journey of parenthoodRetirement planning assistanceSee more of the benefits we offer. Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.