GBS Billing Inquiry Associate

Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job DescriptionJob SummaryThis position assists customers by researching and responding to inquiries concerning their bill/s. He/She researches and processes adjustments. This position communicates extensively via email/telephone with internal and external customers to resolve domestic and international issues.ResponsibilitiesInitiates inquiries to customers regarding monies owed for international or domestic shipments.Performs account analysis and credit control activities. Maintains customer receivable accounts.Edits billing-related information, updates customer invoicing, and ensures proper support documentation is included.Creates and processes manual billing entries.Adds and maintains customer account information and requirements within various billing systems.QualificationsPrior billing experience Working knowledge of Microsoft Word, Excel, Access, and OutlookBachelor’s Degree in Administrative careers or relatedIntermediate EnglishOther RequirementsMonday to Friday 6:00 a.m. to 3:30 p.m.Monday to Friday 6:30 a.m. to 4:00 p.m.On-site work with RotationEmployee TypeInternUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.