GBS Consultant - Service Management (f/m/d)

How You´ll Make Your MarkYour main tasks in this role are:Contribute to the development and operationalisation of the Global Business Services strategy with a focus on technical enablement and digital toolsDevelop and align new international operating model with all internal and external stakeholdersSupport the design and alignment of the international operating model by integrating technical solutions and process automation in collaboration with internal and external stakeholders across all ALDI functionsDefine and maintain the technical governance model and evolve the current IT landscape in line with the GBS strategy, ensuring systems and tools support the GBS service management frameworkPrepare and maintain technical documentation for leadership communication, ensuring clarity for both business and IT stakeholdersAct as a technical advisor and IT driver within the team, providing recommendations on tool selection, integration, and optimisation in close collaboration with the international IT departmentsCollaborate with IT and other service towers as an interface to implement technical enablers such as dashboards, workflow automation, and knowledge management systems Your ProfileThe requirements of the role include:Relevant degree in business informatics, computer science, information systems, or related fieldsSeveral years of professional experience in technical service management, IT business analysis, or process automation within GBS, shared services, or consulting environmentsExperience in conceptual design of operating models, with a focus on system and tooling integrationStrong analytical and problem-solving skills, with the ability to translate business needs into technical solutionsSkilled in data visualisation and dashboard creation (e.g., Power BI, Tableau)Proficiency in workflow and service management tools (e.g., ServiceNow, Jira)Great skills in PowerPoint and other presentation toolsFluent in EnglishWillingness to be part of a new and growing team and the ability to shape the future of the GBS organisationComfortable in a ‘start-up’ environment where processes, responsibilities and structure are still evolvingA Career That Benefits YouOur benefits for you are wide-ranging:6 weeks of annual leave every year for all A range of subsidised childcare support options Options to work remotely - from home or anywhere within Austria (up to 13 days per month), and from abroad (up to 30 days per year, selected countries)Mobile devices provided to enable flexible working Relocation support (including visas/permits, home search and moving allowance) Free and subsidised healthy food and drinks provided at work Subsidised public transport Bike leasing program to save up to 20% on bike costs to encourage sustainable transport and improve affordability Discounts on a wide range of shopping in the categories like fashion, travel, sports and many more All the training you need to excel in your role Extensive personal and professional development High level of responsibility in a diverse and international business environment Collaboration with teams across borders Private health insurance discountsComprehensive wellbeing & (mental) health support On-site & online sports with Wellpass membershipRemunerationGross annual salary starting from € 60.900*willingness to overpay with appropriate qualificationPlace of workSiezenheimer Straße 29a, 5020 SalzburgStart of workAs soon as possibleHow To ApplyAll applications take place through our online portal. Simply login and submit your CV, photo, and all relevant certificates/qualifications.