GBS Customer Service Clerk

在申请工作之前，请从本页右上角的选项中选择您的语言偏好。在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性，体验我们有益的文化，并与才华横溢的团队合作，帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天，我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力，那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。职务描述：Job SummaryCustomer Service Representative is responsible to handle customer pick up calls, Tracking, Tracing inquiries, Import and Export inquiries, with objective to provide quality telephone customer service.Customer Service Representative is also responsible to follow up customer's inquires for offering quick and accurate resolutionResponsibilitiesHandle customer pick up calls, tracking, tracing inquiries, Import and Export inquiries, with objective to provide quality telephone customer service.Provide support on service guarantees, price quotation, service/product information , export shipments exceptionFollow up customer's inquires for offering quick and accurate resolution.Handling customer complaints in professional mannerResponds to customer queries to ensure timely manner to support customer satisfaction.QualificationsMinimum college or University Diploma/Degree or related disciplineGood command of EnglishCustomer FocusComputer Literate Excellent communication skills Positive and able to work well in a team with excellent interpersonal skill Ability to demonstrate initiative and determination in a professional mannerConfident, trustworthy, customer-oriented and able to work in a fast paced environmentWorking Hours40 hours a week (Mon to Fri 09:00-18:00 / Break 12:00-13:00)Location: 94-3, Mullae-Ro, Youngdeungpo-Gu, Seoul员工类型:永久UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。