General Manager

The General Manager will be responsible for managing all areas of the hotel in order to achieve the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met.Key Accountabilities: Assist the Regional Manager with preparing the annual revenue budget and marketing plan.Monitor the financial performance of the Hotel against budgets so that areas of unsatisfactory performance are identified and rectified promptly and potential performance improvement opportunities are capitalized upon.Ensure that departments achieve or exceed guest’s service expectations and be available / approachable for all guests to ensure guest satisfaction.Extend professionalism and courtesy to guests at all times and take proactive approaches when dealing with guest concerns.Achieve guest satisfaction ratings by regulating and improving standards.Assist and asses in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services, for quality, durability and maintenance of standards.Supervise the activities and work of subordinates by providing formal and informal feedback to ensure that all work within a specific area is carried out in an efficient manner and in accordance with set individual targets.Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures.Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards of the hotel.Identify opportunities for continuous improvement of systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.Qualification :Education: Bachelor’s degree in Business Administration or a similar degree from a recognized Hospitality Management Institution, or a Higher Diploma from a recognized Hotel Management School (for candidates who come from destinations where degree certifications are not available).Experience: Minimum 5 years’ experience in a 4 or 5-star hotel.Skills/Attributes: Professional in MS Office Fluent in English, both oral and written Display strong customer service skills, as well as leadership.Able to work cohesively as part of a team .Able to work under pressure in a dynamic, fast-paced environment.Highly responsible, reliable and resilient .Organized, detail oriented and structured .