General Manager

M Recruitment are searching for a General Manager for a large 4* Hotel in North Dublin. Position Overview:We are seeking an experienced and dynamic General Manager to oversee the day-to-day operations of our 4-star hotel in Dublin. The successful candidate will be responsible for driving business performance, ensuring exceptional guest experiences, leading a high-performing team, and maintaining brand and operational standards.Key Responsibilities:Operational ManagementOversee all aspects of hotel operations including Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales.Ensure smooth daily operations and maintain high standards of service delivery across departments.Monitor key performance indicators (KPIs) and implement strategies for operational efficiency.Financial ManagementPrepare and manage annual budgets, forecasts, and P&L statements.Monitor financial performance, control costs, and maximise revenue across all streams.Ensure compliance with financial and audit policies.Guest ExperienceMaintain and enhance guest satisfaction through a customer-focused approach.Monitor guest feedback and implement continuous improvements based on reviews and guest insights (e.g. Booking.com, TripAdvisor, Google Reviews).Resolve guest issues promptly and professionally.Team LeadershipRecruit, train, and develop departmental managers and staff.Foster a positive, motivated, and productive work environment.Conduct performance reviews and support staff development and succession planning.Sales & MarketingWork with the sales and marketing team to drive occupancy and revenue through effective strategies.Build relationships with corporate clients, travel agents, OTAs, and other key partners.Represent the hotel at networking events, trade shows, and in the local community.Compliance & Health & SafetyEnsure full compliance with all health & safety, fire, licensing, and employment laws.Maintain excellent hygiene standards and ensure compliance with Fáilte Ireland and other local authority requirements.Key Requirements:Minimum 5 years’ experience in hotel senior management, preferably at 4-star level or above.Strong understanding of hotel operations, sales, and financial management.Proven leadership and people management skills.Excellent communication, problem-solving, and decision-making abilities.Strong knowledge of the Dublin hotel market and local hospitality trends.Experience working with hotel PMS systems (e.g. Opera, Protel, etc.).Degree or diploma in Hospitality Management or a related field is desirable.Desirable Attributes:Results-driven with a commercial mindset.Passionate about guest service and delivering exceptional hospitality.Adaptable and resilient under pressure.Knowledge of sustainability practices in hospitality is an advantage.