Gerente Sr Customer Collaboration & CPFR

Job DescriptionActivities Design and implementation of SAP and Excel-based dashboards to deliver real-time visibility on inventory, service levels, and order performance across Sales and Business functions.Coordination and execution of logistics projects in collaboration with cross-functional teams from transportation, warehousing, sales, and customer areas to deliver cost-reduction benefits for the business.Conducted on-site visits and strategic client engagement sessions to strengthen collaboration and drive business outcomesPerformed data-driven analysis to optimize logistics discount allocation and inventory distribution across multiple DCs, ensuring product availability and mitigating supply risks.Coordinate weekly continuous improvement meetings with operational areas LogOps, Transportation, Customer Service, Demand Planning, DRP, and 3PL.Oversaw end-to-end order lifecycle—from monthly sales planning to customer delivery—ensuring timely unloading and mitigating costs from delays and order rejections.Managed product catalog updates and ensured compliance with customer-specific delivery requirements across the channel.Knowledge & ExperienceCross-functional experience (sales, Logistics, demand planning,SAP, information systems, process design, standard operating procedures.Experience leading and developing a team.Industrial Engineering, Bachelor of Business Administration or related.Billing, Order Management, Backorder, Returns, Office Management, SAP Management (SD module), administrative controls, customer portal management and Office.English fluent (Reading, writing, spoken).CapabilitiesAble to analyze data and derive insights into action with a focus on delivering to timelines and KPIs.Great interpersonal, teamwork and communication skills.Able to influence, negotiate and apply commercial acumenCustomer focus.Effective communication.Focus on results and Problem solving.Emotional intelligence.Negotiation and Decision making.Location(s)Mexico, D.F.Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.