German Speaking Customer Care Agent

Mercier Consultancy is seeking a dedicated German Speaking Customer Care Agent to enhance our thriving team! In this important role, you will deliver exceptional support to our German-speaking clients, ensuring that their inquiries and issues are resolved promptly and proficiently.As a Customer Care Agent, your main responsibility will be to assist customers with their questions regarding our products and services. Your strong communication skills and commitment to customer service will be vital in maintaining high levels of client satisfaction and loyalty.ResponsibilitiesRespond to communication from German-speaking clients through various channels including phone, email, and chatAssist with product inquiries and troubleshooting service issuesDocument customer interactions accurately within our CRM systemCollaborate with internal teams to resolve customer concerns quickly and effectivelyProvide customers with guidance on best practices for using our servicesCollect and relay customer feedback to enhance service deliveryParticipate in ongoing training to continually develop your skillsRequirementsFluency in German and English, both written and verbalStrong customer service and communication skillsExperience in a customer support role is advantageousExcellent problem-solving and troubleshooting skillsFriendly demeanor with a strong focus on customer satisfactionCapability to manage multiple tasks in a fast-paced environmentA willingness to learn and adapt to new challengesBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingAnd More...