German Speaking Customer Experience Representative

Mercier Consultancy is delighted to present an exciting opportunity for a German Speaking Customer Experience Representative. In this essential role, you will serve as the first point of contact for our German-speaking clients, ensuring that they receive top-tier service and support.Your primary responsibility will be to enhance customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about our products and services. As a key member of our team, you will contribute significantly to building strong, lasting relationships with our diverse customer base.Key ResponsibilitiesAct as the main liaison for German-speaking customers via phone, email, and chatProvide expert assistance in answering customer inquiries and troubleshooting issuesDocument all customer interactions accurately in the CRM systemCollaborate with internal departments to ensure efficient problem resolutionGather and analyze customer feedback to identify opportunities for improvementEducate clients on product features, benefits, and best practices for useEngage in ongoing training to keep up-to-date with product knowledge and customer service techniquesRequirementsFluency in German and English, both spoken and writtenStrong communication and interpersonal skillsExperience in customer service or relevant fields is an assetA proactive problem-solving mindset and keen attention to detailA genuine passion for delivering exceptional customer serviceAbility to multitask and work effectively in a fast-paced environmentWillingness to learn and adapt to new challengesBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingAnd More...