German Speaking Customer Service For Booking.com - Remote In Greece

Are you a fluent German speaker with a passion for travel and exceptional customer service? Mercier Consultancy MD is thrilled to offer an exciting opportunity with Booking.com as a German Speaking Customer Service Representative. This remote role, based in beautiful Greece, allows you to work from the comfort of your home while helping travelers around the globe enjoy seamless booking experiences!Key ResponsibilitiesEngage with customers via phone, email, and live chat to assist with their booking inquiries, changes, and concerns in GermanProvide personalized recommendations for accommodations, travel options, and experiences to enhance the customer journeyResolve issues creatively and efficiently to ensure maximum customer satisfactionDocument inquiries and solutions within our CRM system to maintain accurate recordsCollaborate with team members to improve service delivery and share valuable insightsStay updated on the latest promotions, destinations, and travel trends to offer informed supportRequirementsFluency in German (both written and spoken) is a must; knowledge of English is an advantageExperience in customer service, particularly in the travel or hospitality sector, is preferredExceptional communication skills with a friendly, engaging attitudeStrong problem-solving abilities and a passion for helping othersA keen interest in travel and the ability to provide recommendations based on customer preferencesProficiency in customer service software and general computer skillsWillingness to work flexible hours, as required, to cater to our international customer baseBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..