German-speaking Finance Collections Team Leader in Malta

German-speaking Collections Team Leader - Join a fast-growing international company in Malta!Are you a motivated Team Leader with a passion forcoaching people and driving high performance?Our client - a leading international company in the financial services and collections industry - is looking for an experienced German-speaking Team Leader to guide a dynamic team of over 30+ Collections Agents.If you thrive in a fast-paced environment, enjoy helping teams grow, and love turning challenges into achievements, this could be your next big career move abroad!What You'll Be DoingLead & Inspire the TeamManage, mentor, and develop a talented collections team of 30+ agentsCreate a motivating work environment where everyone feels supported and valuedSet clear goals, track performance, and celebrate success togetherDrive Performance & Deliver ResultsOversee daily operations including scheduling, workflow management, and KPIsProvide regular coaching, feedback, and training to help your team reach new levels of performanceEnsure all collections activities meet company standards and regulatory requirementsSupport Exceptional Customer ServiceHandle escalations with professionalism and empathyMaintain strong relationships with customers and internal teamsContinuously improve processes to enhance both efficiency and customer satisfactionReporting & Continuous ImprovementMonitor performance metrics and analyze results to identify trends and improvement areasPrepare performance reports and share insights with senior managementCollaborate cross-functionally to drive operational excellenceRequirementsWhat You BringProven experience leading teams of 20+ people - ideally in collections, customer service, or contact centre environmentsA strong background in financial services or a related fieldExcellent communication skills in German and English (both written and spoken)A hands-on leadership style with a natural ability to motivate, coach, and inspireConfidence working with CRM systems, collections tools, and MS OfficeA proactive mindset and passion for helping teams and customers succeedBenefitsWhy Apply?You'll be joining a company that values people-first leadership, growth opportunities, and collaboration across borders.If you're ready to lead, learn, and make an impact in an international environment - Next Job Abroad would love to help you take this step!Additional PerksMonday-Friday scheduleRelocation package included for candidates relocating to MaltaFriday drinks at the officeAnd more