German Speaking Support Center Analyst

Mercier Consultancy is looking for a motivated German Speaking Support Center Analyst to enhance our growing team! In this role, you will be the frontline support for our German-speaking clientele, helping to resolve inquiries and providing excellent service to ensure client satisfaction.As a Support Center Analyst, you will utilize your language proficiency along with your problem-solving skills to assist clients via multiple platforms including phone, email, and chat. We value individuals who are enthusiastic, detail-focused, and ready to make a positive impact on our customers' experiences.ResponsibilitiesAct as the main contact for German-speaking clients, addressing their needs through various communication channelsIdentify, troubleshoot, and resolve technical issues while maintaining a high standard of customer serviceDocument and track all customer interactions and issues in our support ticketing systemProvide guidance and support on product usage and best practicesWork with internal teams to escalate and resolve complicated issues quicklyGather client feedback for enhancing service and support processesParticipate in ongoing training to stay current with product developments and support techniquesRequirementsFluency in German and English, written and spokenStrong customer service and communication capabilitiesPrevious experience in a customer service or support role preferredCapability to analyze and resolve issues efficientlyDetail-oriented with strong organizational skillsAbility to collaborate effectively in a team environmentA proactive attitude towards learning new skills and technologiesBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelAnd More...