German-speaking Tech Support - relocation bonus to Lisbon

Lisbon, Portugal | On-site | Full-timeMeet the company:You'll be joining a global technology services leader partnering with the world's most innovative organizations. The Portugal-based team works on projects impacting millions globally, fostering a supportive, collaborative culture with genuine opportunities for long-term growth.Picture this: You're helping millions of content creators and video enthusiasts solve their technical challenges on one of the world's most influential video platforms - all while living in sunny Lisbon, one of Europe's most exciting cities.This isn't just another support role. You'll be the problem-solving expert behind a platform that shapes global entertainment, education, and creativity. Every day, you'll tackle diverse technical puzzles, collaborate with a multicultural team that actually sticks around, and build skills that propel your tech career forward.Day-to-day, you'll:troubleshoot technical issues ranging from video uploads to account access,communicate complex technical solutions in simple, friendly language,document cases meticulously and identify potential bugs for product improvement,escalate intricate problems following clear protocols,collaborate with an international team that values support and knowledge-sharing,through email, live chat or phone, you'll diagnose problems, provide solutions, and ensure every interaction leaves users confident and satisfied.What you need:Must-haves:German at native or C1/C2 level (this is your superpower here),English at B2+ for internal communication,customer-first mindset with excellent communication skills,problem-solving instincts and attention to detail,flexibility to work rotative shifts (Monday-Sunday, 8 AM-11 PM window, with 2 days off weekly),tech comfort with Google Workspace (Gmail, Drive, Calendar, Chrome),adaptability to learn quickly in an evolving environment.Nice-to-haves:previous customer or technical support experience (B2C/B2B),knack for explaining technical concepts to non-technical users.What's in it for you:relocation package including housing assistance (if relocating to Portugal),language bonus & annual performance bonus (because great work deserves recognition),daily meal allowance on a prepaid card,transportation allowance,private health insurance including dental + family coverage,life insurance for peace of mind,7 weeks of fully paid training (we set you up for success from day one),one-year full-time contract (renewable with long-term perspective) with a 30-day probation period,career growth - gain experience with cutting-edge video technology and global operations,internal exclusive job opportunities & online learning academy,modern seaside office in LACS, Lisbon,weekly on-site doctor consultations,monthly team activities,gym discounts and deals with popular brands,free psychological support,daily office perks: fresh fruit, unlimited coffee & tea.