German Speaking Technical Support Advisor

Mercier Consultancy is excited to invite applications for the position of German Speaking Technical Support Advisor! In this essential role, you will serve as a trusted support representative for our German-speaking clients, offering expert technical assistance and ensuring their satisfaction with our products and services. Your efforts will significantly enhance the client experience as you help solve their technical challenges.As a Technical Support Advisor, you will engage with clients through various channels, including phone, email, and chat. Your primary responsibilities will include diagnosing issues, providing actionable solutions, and communicating best practices. We provide comprehensive training to ensure you are well-prepared for the demands of this position.ResponsibilitiesDeliver technical support to German-speaking clients by troubleshooting and resolving issuesEffectively communicate solutions and guidance through multiple platformsMaintain accurate documentation of client interactions and inquiries in our ticketing systemAssist clients in understanding the optimal use of our products and servicesWork collaboratively with internal teams to resolve more complex technical challengesParticipate in continuous training for personal and professional developmentGather and utilize customer feedback to enhance our support systemsRequirementsFluency in German and English, both written and spokenStrong communication skills with excellent problem-solving capabilitiesQuick learner with the ability to grasp technical concepts easilyPrior experience in customer service or technical support is an advantageCustomer-focused approach with a passion for helping othersAbility to manage multiple tasks in a fast-paced environmentEnthusiasm for technology and a commitment to providing high-quality supportBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingAnd More...