German Speaking Technical Support Analyst

KOSTAL Group is a global, family-owned German company that develops market-leading solutions for the solar and automotive industries. The company has been established in 1912 and employs about 20 000 people at 47 locations in 22 countries. In Bulgaria, KOSTAL is about to build its first business service centre to provide business support in IT, finance, procurement, master data, sales and HR fields. This will be a global centre with high value-added and complex processes.DescriptionAre you a problem-solver with a passion for technology and helping others? We’re looking for a German-speaking Technical Support Analyst to join our dynamic team. In this role, you’ll be the first line of support for our customers, helping them resolve technical issues and ensuring a seamless user experience. You’ll work with a team of experts in a collaborative, international environment where your contributions truly matter.Main Tasks, Roles And ResponsibilitiesDeliver high-quality technical support to customers via phone, chat, and ticketing systemsTroubleshoot and resolve technical issues using internal knowledge base and documentationTake ownership of complex or high-impact cases, collaborating with senior analysts and other teams to ensure resolutionEscalate cases appropriately based on established guidelines and proceduresContribute to knowledge base improvement and issue documentationQualificationsFluent German and English communication skills (B2 or above)1+ year of experience in a Customer Support, IT Helpdesk, or Service Desk roleBasic understanding of Windows OS, MS Office, VPN software, antivirus tools, and general internet applicationsFamiliarity with ticketing systems such as ServiceNow, JIRA Service Management, BMC Remedy, or similarInterest in technology and good computer skillsITIL v3/v4 certification is a plusExperience in virtual teams in multinational organizationsStrong analytical thinking, attention to detail, and problem-solving skillsA proactive team player with a supportive, can-do attitude and eagerness to learnAbility to work independently while knowing when to ask for helpBenefitsFlexible work environment with remote work options and occasional in-office collaborationNewly renovated, modern and sustainable office in a convenient location with parking spaceCompetitive compensation package, including health insurance, food vouchers, bonuses, and an extra vacation dayLearning and development opportunities with access to internal training and career growth pathsA diverse and inclusive community that values innovation, collaboration, and continuous improvementA real chance to make an impact and shape processes .cls-1 { fill: #1e467d; } APPLY NOW