Customer Service Officer

Job Duties And Responsibilities Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customersQualification Required & Experience Multitask Patience Negotiation Positive Attitude Attention to Detail 4 years work experience HND Problem Solving Organizational Skills Adaptability Ability to Work Under Pressure Computer SkillsLocation:

Spintex, AccraHow To Apply For The JobC. V. s should be sent via: businessexclusive33@gmail. com indicating the position as the subject of the e- mailClosing Date: 04 April, 2020