Operations Coordinator

WHO ARE WE?Iconic British brand ghd, is a global leader in high end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand!Merging science and innovation, with luxury beauty and style; ghd pioneers new technologies and beautiful designs to create the most technically advanced hair tools in the world. A trusted and loved brand, ghd sells 2 million stylers every year and 5 iconic ghd products are sold every minute.

The award-winning ghd tools are used by 200,000 stylists around the world and sold in 30+ countries and more than 45,000 premium salons. Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform the lives of women via the power of a good hair day!POSITION OVERVIEWAs the Operations Coordinator, you will assist the Operations Manager on a day-to-day basis on all relevant supply chain and operations activities, which includes effective management of order entry and inventory allocation tracking. JOB ROLES & RESPONSIBILITIES:

Purchase Order Management for SalesEntry of order/data input for all ordersOrder billing in MSD (Microsoft Dynamics) includes entering tracking #’s, tracking orders, and keeping customers and staff updated as required.

Order billing in EDI – as above but in EDI, includes entering in ASN’s via EDIData entry in customer portals for Chargeback disputes and investigationProvide timely OOS and discontinued SKU feedback to avoid chargebacksProcess all orders in a timely manner while following proper protocolsTroubleshoot errors in MSD (Microsoft Dynamics) and SPS Commerce for all EDI documents (850, 855, 856, 810)Internal Customer ServiceProvide customer service to Salon Reps to assist and answer questions regarding their orders. Work cross-functionally with finance team to review and dispute customer chargebacks. Ensure we ship in accordance to previously established allocations by channel.

Work with Account Managers on latest promotions and launches for specific channels. Provide RA#’s and follow through with the Distribution Center to confirm quantities received and process credits. Work with Distribution Center to ensure RMA pick upCross functional training for other relevant roles during vacation/sick timeDaily internal collaboration with channel stakeholdersExternal communication on occasion directly with vendor partnersQUALIFICATIONS & SKILLS:

Bachelor’s Degree and 2 years minimum experience in similar capacity2+ years experience with ERP’s (Microsoft Dynamics preferred, not required)Proficient in Microsoft Office including Word, Excel, PowerPoint and related software skillsExcellent problem-solving skillsAbility to adapt in a constantly changing environmentHighly organized, detail-oriented, and excellent customer service skillsStrong time-management skills with ability to manage multiple projects in fast paced & highly demanding environmentIs flexible and able to support colleagues within and outside the operations functionExcellent communicator and relationship buildingWorks well under pressureStrong desire to develop and learn new skills over time WHY JOIN US?We value a diverse and inclusive workplace, and we welcome people of different backgrounds, experiences, skills, and perspectives.

We believe that everyone does their best work when they are supported by each other and the company, and we offer a generous set of benefits to make sure the team is happy and healthy. Here are the benefits we offer our team:

Medical, Dental and Vision Insurance Premium is covered 100% by ghd North America for employees and 100% for dependentsLife, LTD (Long term disability) and AD&D (Accidental Death & Dismemberment) is covered 100% by GHD North AmericaPersonal days on your birthday and work anniversaryOffice closed Christmas-New YearHybrid Work ModelSummer FridaysWellness/Fitness ReimbursementCell phone ReimbursementGratis and 50% off ghd product discount and 30% off all Wella and OPI productsQuarterly employee activities to foster company valuesWe disclose the compensation range for positions in compliance with local law.

Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, skills and in comparison, to internal incumbents currently in similar roles. NOTICESAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please email HR@ghdhairusa. com.

This email account will not respond to inquiries regarding the status of a candidate’s application. [For CA located postings ONLY]: Qualified Applicants with arrestor conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Information regarding your rights: Know Your Rights and Pay Transparency Nondiscrimination Provision.