Mid-Market Customer Success Manager

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. We are looking for a Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the EU.

The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business.  They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs. Responsibilities: Operate as the lead point of contact for all clients', liaising with the relevant teams at Global-e to ensure a quick and swift process.

Develop a trusted advisor relationship with key accounts, mainly with C-levels. Generate revenue though up-selling and cross-selling existing accounts. Proactively identify expansion opportunities in addition to any red flags. Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs. Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices. Build and maintain strong and long-lasting client relationships.