Global Payments Operations Senior Manager

Who We AreOKX is one of the fastest-growing cryptocurrency exchanges in the world, and is part of the OK Group family of companies. We help millions of people buy and sell Bitcoin, Ethereum, and over 100 other crypto assets every day. But our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone. Ready to help the next billion people experience the future of finance? Come on board!About The OpportunityStep into a high-impact leadership role at the forefront of global payments and crypto innovation. As our Global Payments Senior Operations Manager, you will own the end-to-end FIAT payments operations across Europe and beyond.You’ll lead a growing team (initially 2–3 direct reports), setting strategy and driving operational excellence while ensuring accuracy, compliance, and scalability in a fast-paced, high-growth environment. This is a unique opportunity to blend people management, technical expertise, and regulatory knowledge to shape the future of payments in the digital asset space.What You’ll Be Doing Team Leadership & StrategyLead and mentor a team of payments professionals, setting clear direction, coaching for performance, and scaling the team as operations expand. Define KPIs and operational controls to ensure accuracy, timeliness, and compliance across all FIAT payment flows. Payments Operations ManagementOversee customer FIAT deposits and withdrawals, ensuring seamless movement of funds between exchange systems and bank accounts. Reconcile daily FIAT balances, investigate variances, and produce detailed monthly reporting with discrepancy analysis. Design and implement controls to ensure payments are accurate and complete, preventing errors or delays. Compliance & Regulatory OversightEnsure adherence to EU regulatory frameworks (MFSA) across all payment operations.Work closely with compliance, risk, and legal teams to anticipate regulatory changes and stay compliant.Process Optimization & InnovationChampion automation and process improvements to increase efficiency and reduce manual intervention. Test and support new product offerings, payment methods, and system enhancements. What We Look For In You Leadership & DriveAt least 6+ years of experience in FIAT payment operations within crypto, fintech, banking, or payment services. 2+ years of people management experience, with a proven ability to lead, motivate, and grow a team. Strong determination and ownership mindset, with the ability to set direction and inspire others to achieve ambitious goals. Technical Expertise – This is KeyDeep, hands-on knowledge of EU payment systems, specifically SEPA, iDeal, and Bancontact, including settlement processes, reconciliation, and troubleshooting. Proficiency in financial reconciliation, variance analysis, and the ability to diagnose and resolve anomalies in monthly reports. Familiarity with AML/KYC and MFSA regulations will be advantageous. Analytical & Operational ExcellenceStrong attention to detail with the ability to work with large datasets and translate findings into actionable insights. Excellent problem-solving skills with the ability to thrive under pressure in a fast-moving, 24/7 environment. Communication & CollaborationProficiency in English, written and spoken, with a track record of partnering across cross-functional and international teams. Nice to HavesBonus points if you have previously worked at a crypto exchangeExperience working across time zones and cross cultural teamsWhy Join Us?Competitive remuneration package (Basic Salary + Yearly Bonuses).Hybrid work environment available as part of our flexible working approachMonthly Team BuildingExcellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.Employee engagement, recognition and appreciation program.Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.